Reference

Legal terms built around your account

When you open an account with alternatif manadototo, you're entering an agreement that protects both of us.

Account security and verificationData privacy and retentionWithdrawal and dispute processes
alternatif manadototo Legal terms built around your account
GET IN TOUCH

How to contact us about legal or account matters

Live chat support Reach our team via in-lobby chat 24 hours a day.
Email contact Send formal requests—data access, deletion, or complaint escalations—to our legal inbox.
Account settings Update your personal information, payment method, or communication preferences directly in the account menu.
HOW WE PROTECT YOU

Data security, cookies, and your account rights

Account verification

When you open an account, we verify your identity and payment method to prevent fraud.

Data retention

We keep your account data, transaction history, and payment records for seven years after account closure or last activity, as…

Cookies and tracking

We use cookies to remember your login, keep your session secure, and track how you use the lobby.

Payment data

Your DANA, OVO, GoPay, QRIS and bank details are encrypted and stored separately from your account profile.

Withdrawal disputes

If a withdrawal fails or takes longer than expected, report it via live chat with your transaction ID.

Data requests and deletion

You can request a copy of all your personal data, ask us to correct errors, or request account deletion.

Common questions about your rights and our terms

Your account remains open unless you ask us to close it. Inactive accounts keep your balance intact. If your account is inactive for 12 months, we may restrict withdrawals until you re-verify your identity through live chat or email.

Yes. Email our legal team with 'data access request' in the subject line, and include your account username. We send you a complete copy of all data we hold about you within 7 business days, at no cost.

Report it to live chat or email immediately. We freeze your account, investigate the transaction, and revert any unauthorized deposits or withdrawals. Change your password as soon as possible to prevent further access.

Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 5 minutes. Bank transfers may take 1–3 business days depending on your bank. We verify each withdrawal before processing to prevent fraud.

Yes. Submit a deletion request via live chat or email with your account username. We close your account within 24 hours and securely erase your personal data after seven years, as required by regulation.

One account per person. If we detect multiple accounts under the same identity, email address or payment method, we may suspend all of them and investigate. Only one account can be active and funded at a time.

Start with live chat or email our support team with details of your complaint. If you are not satisfied with the response, request escalation to our legal team. We aim to resolve disputes within 14 days.